My modem just died!!!!

For some crazy reason my prepaid modem  that I spent over $100 to buy and set up(a one time fee, plus the cost of the modem) I had only had this modem for a little over a year and with most things on my desk sat in the same place without being moved or dropped or anything like that. I had religiously paid $45 per month for very inferior service and customer service. While I was a loyal customer even throughout the pandemic when Money was so tight I often had to pay using their weekly pay method of $15 a week. When I called about my modem they quickly set an appointment with a tech who showed up and had the look of disdain on his face. He absolutely hated his job in my opinion. After approx 2 mins of being at my house he tested the cable outlet to see if the signal was the issue. He announced that the signal was there and “it must be my barely year old modem” I asked if he had one in his truck to which he unemotionally said no and walked out without any suggestions of how to replace it or any words at all. I let him leave and I felt defeated. I applied for EBB and when I call xfinity regular paid internet customer service and asked about the internet essentials program I was told that since I still had days that I paid for on the prepaid service they could “NOT” sign me up for that program nor was I offered the ability to replace my modem so I could use the days I had paid for. I was told to find a retailer like boost mobile stores (where I had bought my first modem) I did go and see what that would cost and not a single location would sell just the modem. They all required me to pay another activation fee and purchase a $45 refil card that covers a month of service even though I have an active account now and only need the equipment. The nature of their business is to sell these activations because this is how the retailer makes his or her commissions. So I ask you XFINITY how is someone in my shoes who has been a LOYAL customer supposed to replace a modem of it unexpectedly decides to quit working after 13-14 months. I would think a world class company such as Xfinity cares about the product they put out and who is selling that product to their customers. We are being extorted into paying extra fees almost as a penalty for having a defective modem. I’d love to talk with someone in your customer service department but tbh  If I am gonna have to buy another modem I am going to go with a different company. I know I’m just one person but I know there are many people who feel the same way when it comes to customer appreciation. Here is your chance to fix a wrong situation and keep me as a customer. Either way this is my experience dealing with Xfinity Prepaid!!!!