Visitor
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1 Message
My modem is online but app is saying that my modem is offline
I am trying to upgrade my Gateway from the old model to a new one. It says that I am connected on my computer but the app says offline. The internet name is xfinity setup still as I cannot change it. I have been on chat support three times and they are unable to help me. Has anyone found a solution? I read other posts and tried those ways listed to remedy the problem but it did not work.
XfinityEmilyB
Official Employee
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2.5K Messages
19 days ago
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.
- XfinityEmilyB
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