1 Message
My modem is not online
I recently started my service at the current address in Houston, TX and followed the instructions that came with the modem. However, I can't seem to get internet because my LED lights keep flashing on my modem. I have tried power cycling, connecting to a different coax outlet (to check if there was signal there), and chatted with the Xfinity Chat Assistant all without any success. I honestly don't want to pay the $100 just to get someone out here to fix it within five minutes. I have been able to follow all the instructions that I was given so I don't believe that it was my fault that I am not receiving internet service to my home. I also have had the service for almost a week but I have not been able to use it at all. Can someone please help me? I have to go back to work (remotely) and I need to have a reliable internet service ASAP and this is just frustrating. Thank you all in advance for your help!
EG
Expert
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109.7K Messages
1 month ago
On new service installations or new move in's, what happens sometimes is that when a previous tenant moves out, Comcast sends a tech out for a service disconnect of the other end of the coax cable line from the live feed from the street / tap on the pole or pedestal. You'll likely need to book a tech visit to come out and reconnect the premises to the feed. If that is the case, it is on their end and there shouldn't be a charge. You'll also need to get the device activated for service once there is a connection to their system. Good luck !
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XfinityAlfonso
Official Employee
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1.5K Messages
1 month ago
Hello user_h2g0nl thank you so much for taking the time to reach us here via our Xfinity Forums! It sounds like you have followed every suggestion for remote activation, so an on-site installation may be necessary. The $100 fee does cover the technician's work both inside and outside the home. We'd certainly love to look over the account and address to help with any other solutions, and also to get that home visit set up should it ultimately be needed.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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