Visitor
•
1 Message
My Internet TV have been going up and down for 6 weeks
I live in EB a community call Greentree My internet has been going up and dow for 6-7 weeks...they are working around but i had them here 3 times i bought a motem from them they put on 2 fl still nothing ive called 20x at least and its a waste Now they say i need another motem.....i requested they come and move the one on the second fl. after being on the phone 1/2 hr i got cut off...i called back and the person very pushy wanted to start from day one. My bill is high for 2 > 80 seniors. This area is tied to Xfinity there is no other cable. If i could get out i would...i also asked to be compenseated for lost time they did not..Please have someone contact me....your reps say there are no managers to talk to.......
XfinityAdrienne
Official Employee
•
1.7K Messages
1 day ago
Hey there, @user_v3kym4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service, it certainly is not what we want for our customers. I would be happy to look into the account further with you and ensure the service is more stable. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0