Visitor
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1 Message
My internet stopped working.
My internet kept cutting in and out every 5-10 minutes, so I power cycled my router/modem (I'm not sure which it is), and when it turned back on I lost connection completely. There is a green ethernet cable that plugs into it, that I assume is a peer to peer connection, and it is no longer lit up on my device. I assume that's what gives me connection in my apartment building, but it goes into the wall so I can't fix the connection.
XfinityThomasA
Official Employee
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2.9K Messages
15 days ago
If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
- XfinityThomasA
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EG
Expert
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113.9K Messages
14 days ago
@user_lq4yj1 @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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