my Internet service has been going in and out for past 8 or 9 days

My Internet service has been going in and out for the past 8 or 9 days. When I call to check on it it says it has an outage in my area but then they say it's resolved, and then it goes out again the next day. At this point, I have many, many hours of service. I work from home do Zoom meetings, and it has interfered with my ability to conduct work from home. A couple of questions: How do I know that anyone is actually working on the issue, and how do I get reimbursed for the many hours with no service