Visitor
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3 Messages
My Internet Plan changed my Xfinity Agent in Fraud
Xfinity Agent has changed my internet plan without my consent. I called Xfinity Support and spent hours to fix this issue. After spending multiple hours in call with Xfinity Agent, I compelled them to create tickets for me on these issue. But Xfinity didn't bother to fix it. They just closed each ticket, without providing any resolution. I noticed there are multiple occurrences of this incident reported in the forum by different people. Wanted to how how to resolve this issue ?
Tom_S6
Visitor
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3 Messages
2 days ago
Below are the tickets I created with Xfinity to tix this issue. So far Xfinity didn't bother to fix this.
1) Ticket number: [Edited: "Personal Information"] - Escalation -- Jun 3, 2026 -- Closed
2) Ticket number: [Edited: "Personal Information"] - Escalation -- May 27, 2026 -- Closed
3) Ticket number: [Edited: "Personal Information"] - Escalation -- May 26 2026 -- Closed
4) Ticket number: [Edited: "Personal Information"] - Credit escalation (Integration) -- May 26 2026 -- Closed
5) Ticket number: [Edited: "Personal Information"] -- Credit escalation (Integration) -- May 22 2026 -- Closed
6) Ticket number: [Edited: "Personal Information"] -- Payment request --- May 22 2026 -- Closed
(edited)
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Tom_S6
Visitor
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3 Messages
2 days ago
One might know that Xfinity create ticket only after hour long discussion with them. So can imagine, how many hours have spent with Agents to resolve this issue.
Is there any public website / social media page where bitter experience from Xfinity are shared to warn common users ?
Is there any govt / consumer forum authorities to report this fraud and get this resolved ?
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XfinitySeth
Official Employee
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1.2K Messages
6 hours ago
Hello Tom_S6! I appreciate you bringing your concerns to our community, and you're in the right place for help. We never want any changes to be made to your account without your full knowledge and consent, so we're happy to look into this further for you to see how we can make this right 👍
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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