Visitor
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3 Messages
My Internet Plan changed my Xfinity Agent in Fraud
Xfinity Agent has changed my internet plan without my consent. I called Xfinity Support and spent hours to fix this issue. After spending multiple hours in call with Xfinity Agent, I compelled them to create tickets for me on these issue. But Xfinity didn't bother to fix it. They just closed each ticket, without providing any resolution. I noticed there are multiple occurrences of this incident reported in the forum by different people. Wanted to how how to resolve this issue ?
Tom_Sebast
Visitor
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3 Messages
2 hours ago
Below are the tickets I created with Xfinity to tix this issue. So far Xfinity didn't bother to fix this.
1) Ticket number: ECM0022308825 - Escalation -- Jun 3, 2026 -- Closed
2) Ticket number: ECM0022137121 - Escalation -- May 27, 2026 -- Closed
3) Ticket number: ECM0022130592 - Escalation -- May 26 2026 -- Closed
4) Ticket number: ECM0022128718 - Credit escalation (Integration) -- May 26 2026 -- Closed
5) Ticket number: ECM0022064967 -- Credit escalation (Integration) -- May 22 2026 -- Closed
6) Ticket number: ECM0022064605 -- Payment request --- May 22 2026 -- Closed
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Tom_Sebast
Visitor
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3 Messages
2 hours ago
One might know that Xfinity create ticket only after hour long discussion with them. So can imagine, how many hours have spent with Agents to resolve this issue.
Is there any public website / social media page where bitter experience from Xfinity are shared to warn common users ?
Is there any govt / consumer forum authorities to report this fraud and get this resolved ?
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