Visitor

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1 Message

10/12/2026 2:15 AM

My Internet not working

The internet not working but it says I’m online

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Expert

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122.1K Messages

2 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 


Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?

Official Employee

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829 Messages

5 hours ago

 

Hello user_y7aeqg, thank you for reaching out here in our Xfinity Comunity forum. We are happy you're here, and happy to help you. Our expert EG has posted some rock solid advice for you. Did you try those steps?

 

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