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1 Message
Saturday, April 18th, 2026 11:53 PM
I got new device , I connected it , but no internet
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Expert
117.5K Messages
2 days ago
Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If lit steadily, did you get the device activated for service yet ?
Official Employee
815 Messages
8 hours ago
Hello @user_yenho9 thank you for reaching out on our community forum. Did you activate your modem through the Xfinity app?
EG
Expert
•
117.5K Messages
2 days ago
Is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily or are they blinking ? If lit steadily, did you get the device activated for service yet ?
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0
XfinityAbby
Official Employee
•
815 Messages
8 hours ago
Hello @user_yenho9 thank you for reaching out on our community forum. Did you activate your modem through the Xfinity app?
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0