Visitor

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5 Messages

Wednesday, August 6th, 2025

My internet keeps disconnecting intermittently and drops my calls on my mobile device.

Every time it disconnects I get disconnected on my phone and drop calls with work clients.  Super frustrating especially when I am talking to a client that is hard to get a hold of.  I just moved a month ago and it has been happening all the time since then.  Could it be the modem?  They put a new one in.  

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Expert

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112.4K Messages

1 day ago

First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

Visitor

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5 Messages

@EG​ I do not have anything hardwired to it so I am not sure.

Expert

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112.4K Messages

1 day ago

Having the results of that test would sure make things faster and easier... So let's try this avenue. 

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.


What is the exact make and model number of the modem / gateway device ?

Visitor

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5 Messages

@EG​ My login info didn't work on the second link.  It said it was incorrect but it is what I use to log in to Xfinity.  The first link I got an error message on.  I have a tech coming out today to look at it.  My concern is that it will not have issues while they are here so they wont be able to fix it.  I appreciate your effort in helping with this.  

Expert

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112.4K Messages

17 hours ago

Unless you ever changed them, the default username is admin and the password is password

Visitor

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5 Messages

@EG

Is this what you are looking for?  I am not a very techy person but can usually figure it out.  

Expert

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112.4K Messages

16 hours ago

Yes, but are there any more downstream channels being shown ? If so please highlight and copy all of the text of the table and paste it into your next post. Don't post a pic or a screenshot.

Visitor

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5 Messages

@EG​ 

There are a bunch more downstream channels but it wont let me copy paste them in here for some reason.

Expert

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112.4K Messages

14 hours ago

Ok, since you have a tech coming out, let's just wait and see what they say / find. Please post back here with how it goes.

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