Visitor
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5 Messages
My internet keeps disconnecting intermittently and drops my calls on my mobile device.
Every time it disconnects I get disconnected on my phone and drop calls with work clients. Super frustrating especially when I am talking to a client that is hard to get a hold of. I just moved a month ago and it has been happening all the time since then. Could it be the modem? They put a new one in.
EG
Expert
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112.4K Messages
1 day ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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112.4K Messages
1 day ago
Having the results of that test would sure make things faster and easier... So let's try this avenue.
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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112.4K Messages
17 hours ago
Unless you ever changed them, the default username is admin and the password is password
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EG
Expert
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112.4K Messages
16 hours ago
Yes, but are there any more downstream channels being shown ? If so please highlight and copy all of the text of the table and paste it into your next post. Don't post a pic or a screenshot.
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EG
Expert
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112.4K Messages
14 hours ago
Ok, since you have a tech coming out, let's just wait and see what they say / find. Please post back here with how it goes.
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