Visitor
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5 Messages
My internet keeps disconnecting intermittently and drops my calls on my mobile device.
Every time it disconnects I get disconnected on my phone and drop calls with work clients. Super frustrating especially when I am talking to a client that is hard to get a hold of. I just moved a month ago and it has been happening all the time since then. Could it be the modem? They put a new one in.
EG
Expert
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112.9K Messages
24 days ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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112.9K Messages
24 days ago
Having the results of that test would sure make things faster and easier... So let's try this avenue.
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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112.9K Messages
24 days ago
Unless you ever changed them, the default username is admin and the password is password
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EG
Expert
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112.9K Messages
24 days ago
Yes, but are there any more downstream channels being shown ? If so please highlight and copy all of the text of the table and paste it into your next post. Don't post a pic or a screenshot.
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EG
Expert
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112.9K Messages
24 days ago
Ok, since you have a tech coming out, let's just wait and see what they say / find. Please post back here with how it goes.
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