My internet is running very slow - 1/10th of what it is supposed to be

Good Morning, @user_6zikjx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the slow connectivity within the household, it certainly is not what we want for our customers. Are you experience the slow connectivity on all devices within the household? Can you share with us any troubleshooting steps you have completed on your end? You can find some awesome troubleshooting steps here. Please let us know.