Hello, @user_qt96tq. I'm sorry to hear your internet is not working. I would be more than happy to help you regain access to your internet signal. So that we don't go over something you've already done, can you please share with me what troubleshooting steps you've completed on your own?
Have you by any chance tried using the Xfinity app to reset your modem? How about a power cycle, have you tried that?
XfinityRaul
Official Employee
•
1.9K Messages
4 months ago
Hello, @user_qt96tq. I'm sorry to hear your internet is not working. I would be more than happy to help you regain access to your internet signal. So that we don't go over something you've already done, can you please share with me what troubleshooting steps you've completed on your own?
Have you by any chance tried using the Xfinity app to reset your modem? How about a power cycle, have you tried that?
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