My internet is not working

First. Check here for official info on any possible local outages;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

Hello and welcome to Comcast @user_948ab2. Thank you so much for reaching out to us today about your internet service not working. I am sorry to hear you are going through this horrible experience with our Internet service. You have reached the right team and we are happy to help you with your Internet troubles you are experiencing. @user_948ab2, have you visited https://www.xfinity.com/support/status  and checked your address to see if you are under an area wide service interruption?

Golly gee..... Ain't that familiar...... 🙄