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Thursday, October 17th, 2024 1:49 PM

My Internet Is Being Throttled

I have 800 speed internet that clocked consistently at 700ish and now is in the 100s. I want the speed back up like it was. The bot assistant isn't helpful, and I've done all the self check tasks. Can a human help here?

Official Employee

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1.4K Messages

17 days ago

Hello @kindest_sofa, thank you for taking the time to reach out on social media.  I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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