1 Message
My Internet Is Being Throttled
I have 800 speed internet that clocked consistently at 700ish and now is in the 100s. I want the speed back up like it was. The bot assistant isn't helpful, and I've done all the self check tasks. Can a human help here?
XfinityKrista
Official Employee
•
1.4K Messages
17 days ago
Hello @kindest_sofa, thank you for taking the time to reach out on social media. I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
0
0