Visitor
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5 Messages
My internet is awful and so is my mobile service
I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one for me and when I asked in the chat they wanted to charge me for it. My cellphone which is also through Xfinity on my parents account gets no service and around the property even when I’m outside the basement I can’t even connect to Xfinity mobile WiFi. When I drive out of the building I have zero signal for about 3-4 miles around this area…HELP!
EG
Expert
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118K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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XfinitySean
Official Employee
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668 Messages
6 hours ago
Hey there user_7njonx, thanks for taking time out of your day to reach out here on the community forums! I'm sorry to hear you're running into issues with both your internet and mobile service. You're in the right place for help! Can you provide a little more detail about the issues your having with your home WiFi? When you say it's splotchy, do you mean the connection is intermittent, or do you have dead zones in the home?
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user_7njonx
Visitor
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5 Messages
2 hours ago
I did not receive any email that I saw. My email is a university email that has strong firewall filter so I can’t say whether or not it was ever sent. The modem is in the only place in the entire apartment where the connection is supported. It had to be installed by the technician it is the only outlet that allows that type of connection.
(edited)
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