G

Visitor

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1 Message

Sat, Jul 31, 2021 8:50 AM

My Internet goes off every single night at 4:42 and comes back on at 4:45 every single night

I am beyond frustrated I have reset my modem I don’t have any devices connected to the gateway, but my Internet goes off at 4:43 every night every single night I work from home, and just never fails I work on a program called Zendesk, and it requires a straight Internet connection, and it logged me out of my work as soon as I can I’m going to the next company as well because this is straight ridiculous

Responses

Official Employee

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152 Messages

2 m ago

Hi, @gbj2020. I can imagine how frustrating it is to have an interruption of service, especially while working from home. Let's look into this further. Does the internet only come back online if you perform a modem reset? 

Visitor

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2 Messages

2 m ago

what they dont tell you is the new x1 routers get an update EVERY night at roughly 3-5 am.   you have to call to get told this information.   

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