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Friday, November 1st, 2024 3:00 PM

my internet download speed is slow

My internet download speed tested by google speed test is 85 mbps, I tried another website speedtest.net and got the similar results.  I am connecting with wifi router.

I noticed this because recently my internet even has problem for a normal conference connection, and it open happened for recent a few months ( ~ 3 months). Any suggestion?

=== my plan ===

Fast Plan

Download speeds: up to 500 Mbps

Upload speeds: up to 20 Mbps

Official Employee

 • 

1.6K Messages

20 days ago

 

user_i4r5gl Hello! Thank you for reaching out to us here on our Community Forum. What troubleshooting have you done so far? Also for a speed test, we suggest going to (speedtest.xfinity.com) if you can run a test both wired and wireless that is a huge help.

 

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