user_atho63's profile

New Poster

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4 Messages

Wednesday, April 16th, 2025 7:48 PM

My horrible internet service

I have had intermittent internet service for the last month and this weekend.It was very bad. I called on tuesday and they scheduled an appointment for thursday evening.Then they canceled it. When I called today on wednesday they told me it was because my service was working. It is an intermittent problem. Now they won't send anybody out until saturday morning.

I am so angry and frustrated with your [Edited: "Language"] service that we are paying three hundred dollars for that. I am ready to move on. Your phone service is horrible. Your xfinity assistant is horible. I don't know how you think people would continue to put up with this. We have been customers for over twenty some years. Lately we have had problems almost every year.

Official Employee

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1.6K Messages

14 days ago

Good afternoon user_atho63 thank you so much for taking the time to reach us here via our Xfinity Forums regarding your recent experience. Intermittent issues are as tough to resolve as they are to deal with, and our dispatch teams will always run network health tests prior to deploying tech to ensure that we are using these resources effectively. 

 

We'd like to help in any way we can in identifying and focusing our efforts in making sure we can get to the bottom of this.  Are these intermittent issues happening on all devices, or only certain ones? Is the modem a personal device or leased? When these issues occur, is the modem fully resetting?

 

New Poster

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4 Messages

It is the modem that keeps cutting out and it is an xfinity device that we lease. Sometimes it comes back on its own, and sometimes we have to reset the modem. We have someone coming out to the house tomorrow to look at it, but with it being intermittent, i'm not sure they will be able to do anything.

This is very aggravating.

Official Employee

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1.6K Messages

Thank you for this context. When the issues occur what are the errors you see on the devices( network unavailable, unable to connect, network name doesn't show)

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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