My health depends on the Internet! Please Help!

I desperately need help!  I am writing to formally express my frustration and deep concern regarding the scheduled ongoing internet outage affecting my home.  

This outage is not simply an inconvenience — it is a direct medical risk. I am a disabled individual with cardiac-related medical equipment that requires a stable internet connection to transmit daily updates to my doctor’s office. These transmissions are essential for monitoring my condition and ensuring timely medical intervention when needed. At this time, I am unable to send any cardiac data, placing my health and safety in jeopardy. 

My internet service went down on August 14, 2026, at approximately 8:00 PM.  The outage notice in the app continues to cite “severe weather,” yet my area has not experienced any severe weather conditions before, during, or after this scheduled outage as stated to me by a technical support rep yesterday.    As of today, August 18, 2026, at 11:00 AM, I have received a update, a restoration timeline, and I've not been communicated with from Xfinity on anything substantial.  It seems to me that a lot of scripts are being read and nothing stated outside of the outage details stating "Legacy TV, X1 TV, Internet, Voice, Internet TV outage detected.     

In addition, I rely on my internet service just like everyone else (daily communication and essential life functions).   Being without service for multiple days — with no meaningful communication from Xfinity — is unacceptable and dangerous.

I desperately need this matter escalated without delay and will today try to communicate this message digitally to as a many people that I can - I NEED HELP.  MY HEALTH DEPENDS ON RELIABLE CONNECTIVITY, and the lack of response from Xfinity is beginning to create unnecessary stress and risk.

Sincerely,