3 Messages
My Google Mesh Router doesn't connect to the Xfi Modem in Bridge Mode
I have put the Xfi Gateway in Bridge Mode via the admin page for the network and then I try and connect the google mesh router with the ethernet cable to port 1 on the gateway. When I go through the google home app prompts it still doesn't connect, even after multiple restarts and reboots... any suggestions?
XfinityVianney
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out and creating a new post. Besides the set-up issues with the Google Mesh router, I hope that the rest of your weekend has been great. I understand you ran into some obstacles during the setup.
You did a great job using the Xfinity App to enable Bridge Mode. The app is an excellent tool to use when managing your network, and that is the correct thing to do. Kudos to you there.
I wanted to ask some additional questions to help us narrow this down.
1) In Bridge Mode, any port can be used, but only one device can be hardwired. Do you have any other devices connected to the Gateway?
2) Have you tested other ports to see if it happens to be only port 1 giving you trouble?
3) Have you checked with Google to see if they require a specific set up? For example, do they suggest you split the bands into 2.4 GHz and 5 GHz?
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