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Visitor

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1 Message

Mon, May 17, 2021 4:33 AM

My gateway ssid is not in my name

My gateway ssid(the gateway at a glance) is showing someone's else ssid but the wifi is mine but device I don't own like iphones and roku are showing up connected now how do I resolve this

Responses

Official Employee

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70 Messages

1 m ago

Hello there, and thank you for bringing this to our attention through our Forums page. I understand you have some concerns, surrounding the devices connected to your network, and the network options that are showing as available, correct? If that's the case, our Digital Care Team of corporate pros are here for you, every step of the way!

 

While we're looking into this as well, I'd recommend giving our Customer Security Assurance team a phone call, to discuss your experience further. I have attached their contact information below, and they are always extremely thorough, when investigating things, such as this! 

 

So I can take a deeper look into the account, can you please send us a PM, by clicking on the chat icon in the top right hand corner of your screen? Once you click on that icon, you should be able to select "Xfinity Support", and then you should be able to send me a message, directly. Thanks in advance, and I look forward to speaking with you!

 

 

Official Employee

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70 Messages

1 m ago

Customer Security Assurance (CSA) Team

PHONE NUMBER: 1-888-565-4329

Hours of Operation: 6:00 AM - 2:00 AM ET/Seven days a week

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