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Wednesday, September 20th, 2023 9:35 PM

Closed

My gateway continues to malfunction

My devices see it as a network but cannot connect despite the “excellent” signal 

this is has happened multiple times over the last month 

Official Employee

 • 

1.1K Messages

2 years ago

@user_6b20af

 

Hey there! I would love to help. 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Expert

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110.3K Messages

2 years ago

@user_6b20af @XfinitySheila 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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