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user_jde4pz
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Visitor

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2 Messages

Tuesday, February 24th, 2026 10:00 PM

My gateway box keep shutting off like every 10 min.

my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months

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2 hours ago

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XfinityVianney

Official Employee

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2.5K Messages

9 days ago

 

user_jde4pz, thank you for reaching out to let us know. I know what a headache it can be to have issues with your network or equipment. I did see we have some troubles with the network which is impacting you now. That said, we see we have maintenance planned, which will help clear up any issues. I can follow up here to double-check. How is everything on your end today? 

 

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XfinityThomasA

Official Employee

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3.3K Messages

8 days ago

 

Hello, user_jde4pz! I wanted to follow up for an update since we last spoke. How is everything?

 

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user_jde4pz

Visitor

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2 Messages

Hello yes I’m sorry I was out of town. I got back early yesterday morning and my Wi-Fi worked just fine all day but today today it’s been going in and out every 10 minutes

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2 days ago

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XfinityRichard

Official Employee

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3K Messages

Hi there, @user_jde4pz I'm sorry to hear that you have been losing connectivity every 10 minutes today, I know how frustrating this is for you. Since it's been a few days since we last spoke, can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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EG

Expert

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116.5K Messages

2 hours ago

@user_jde4pz @XfinityRichard 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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