Skip to main content
user_jde4pz
1st Topic

Visitor

 • 

2 Messages

Tuesday, February 24th, 2026 10:00 PM

My gateway box keep shutting off like every 10 min.

my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months

Question

 • 

Updated 

2 days ago

23

3

0

Oldest First
Selected Oldest First
XfinityVianney

Official Employee

 • 

2.5K Messages

11 days ago

 

user_jde4pz, thank you for reaching out to let us know. I know what a headache it can be to have issues with your network or equipment. I did see we have some troubles with the network which is impacting you now. That said, we see we have maintenance planned, which will help clear up any issues. I can follow up here to double-check. How is everything on your end today? 

 

0

0

XfinityThomasA

Official Employee

 • 

3.3K Messages

10 days ago

 

Hello, user_jde4pz! I wanted to follow up for an update since we last spoke. How is everything?

 

2

0

EG

Expert

 • 

116.5K Messages

2 days ago

@user_jde4pz @XfinityRichard 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

0

forum icon

New to the Community?

Start Here