Congratulations on your new door, user_bmsh38. Is there an error message or code you're receiving when connecting your device? Are you using an Xfinity Gateway, or, your own modem?
I just unplugged everything connected to the modem and I was able to connect my front door unit! read that in the forum discussion! he had same issue as mine and that is what he did and BINGO!
That is great news, user_bmsh38! I am happy to read that you found the answer here on the Forums which may benefit other readers. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
Official Employee
•
2.3K Messages
2 months ago
Congratulations on your new door, user_bmsh38. Is there an error message or code you're receiving when connecting your device? Are you using an Xfinity Gateway, or, your own modem?
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