Contributor
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24 Messages
my ethernet connection is not working
first of all i have windows 11, norton 360 & have combo router/modem. also my wifi works just my ethernet connection does not work
around 1 week ago my ethernet connection wasn't working it now says "unidentified network" & in properties it says "no dhcp server was found" even though
in the "services" section of win 11 it says dhcp server is running. I tried every single troubleshooting there is & the only one that worked was unplugging my
router/modem which i did for 5-10 mins i plugged in back in & my ethernet network was working again but only for about 5 mins then it went back to "unidentified network".
I think if i can get a replacement box that might cure the problem but if anyone else has had the same problem & can help i would appreciate it
XfinityRaul
Official Employee
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2.4K Messages
10 hours ago
@grady777 Thank you for making us aware of this error message you're getting even after troubleshooting on your own via Forums. I would be more than happy to help figure out a solution and/or replace the box, if needed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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