Visitor
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1 Message
My download speeds are awful at night
As of right now, I have an XB7-T (CGM4331COM) with a plan up to 1,000 mbps. For the past two weeks, my download speeds have been sporadic and inconsistent. It would drop from 900-800 to 200-300 to 0.98 - 13. I tried restarting over 10 times; that didn't work. I got a regular technician, and they just replaced the modem, which didn't work. My download speeds only ever drop when it's between 9pm to 8am. I'm at my wits end trying to figure out what this is happening, so can someone please help me out here?
CCCam
Official Employee
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232 Messages
2 years ago
Hello, @user_50d300. We would be happy to help with your internet issues.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.3K Messages
2 years ago
@user_50d300 @XfinityCam
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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XfinityPaula
Official Employee
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1.4K Messages
2 years ago
@user_50d300
Thank you for sending us your account specific details and the steps you have taken with repair visits, new modems, and advanced repair to resolve the decreased speeds at night. I wanted to share back here the steps that have been taking and that we will take to help you out and to share with our community, so others can see how to find the right resolution for you.
Based on the address provided the service levels are correct for a 200-300 speed tier. Since that is the case, I fear there may be an account issue and I will continue with you in our direct message to verify and work toward having everything corrected.
@EG Thank you for keeping the community engaged and looking for ways to help everyone out!
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EG
Expert
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110.3K Messages
2 years ago
@XfinityPaula My pleasure ! Thank you !! 😊
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user_211b4c
Visitor
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1 Message
2 years ago
There's no such thing as a "Direct Message Icon" on this forum.
How does one actually contact Comcast support to fix slow download speeds?
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EG
Expert
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110.3K Messages
2 years ago
@user_211b4c
Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's ongoing thread can delay getting help.
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