This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
Hi there @user_ixjaau. I am sorry to hear that you are not able to connect to your Wi-Fi. You are in the right place and we are happy to assist you today. Are you getting an error message or error code when you attempt to connect to the Internet?
EG
Expert
•
112.9K Messages
23 days ago
Use a descriptive topic subject:
This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
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XfinityRoberto
Official Employee
•
1.9K Messages
21 days ago
Hi there @user_ixjaau. I am sorry to hear that you are not able to connect to your Wi-Fi. You are in the right place and we are happy to assist you today. Are you getting an error message or error code when you attempt to connect to the Internet?
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