My connection keeps dropping

Question

We've had 3 techs out for the problem, the last tech told me it was my modem/router that had a problem. Replaced my motorola with a Arris .TG4482A Better wireless speeds but still dropping connection.

ti_dhcp6c[10101]: 72001011-DHCPv6 - Missing Required Option 82	2021/1/11 20:53:27	Critical
ti_dhcp6c[10101]: 72001011-DHCPv6 - Missing Required Option 24	2021/1/11 20:53:27	Critical
ti_dhcp6c[10101]: 72001011-DHCPv6 - Missing Required Option 82	2021/1/11 20:53:18	Critical

Help please

EG · Accepted Answer

The stats are good. Any more error log entries ?

EG · Answer

If this with a WiFi connection, for a test, does a computer hardwired directly to the  TG4482A with an ethernet cable have the same problem ?

Pwdx2 · Answer

Yes it doesn't matter ethernet or wifi. We lose signal a few times a day.

EG · Answer

O/k, please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers and the balance of the error log entries if there are more.

Pwdx2 · Answer

IndexLock StatusFrequencySNRPower LevelModulation DownstreamChannel Bonding Value5123467891011121314151617181934353637383940414243444533 LockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLocked49500000047100000047700000048300000048900000050700000051300000051900000052500000053100000053700000054300000055500000056100000056700000057300000057900000058500000059100000044100000045300000045900000046500000039300000039900000040500000041100000041700000042300000042900000043500000069000000061160000038.60537738.98326138.98326138.98326138.98326140.36628740.36628738.98326138.98326138.98326140.36628738.60537738.98326138.98326140.36628740.36628740.94620940.36628740.36628738.98326138.60537738.98326140.36628738.98326138.60537738.98326140.36628738.98326138.98326138.98326140.3662878.943568NA7.3000036.5000006.4000026.8000037.0000007.4000027.5000007.5000007.5999987.5999987.5999987.4000028.1999978.5000008.6999978.5000008.3000038.0000007.9000026.5000006.4000026.1999976.4000025.8000036.0000006.0000006.0999986.4000026.3000036.5000006.599998-60.000000NAQAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256UNSUPPORTEDOFDMIndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type UpstreamChannel Bonding Value12345LockedLockedLockedLockedLocked22800000396000001640000029200000356000005120 KSym/sec1280 KSym/sec5120 KSym/sec5120 KSym/sec5120 KSym/sec42.77059941.75000042.02059942.77059942.02059964QAM64QAM64QAM64QAM64QAMUS_TYPE_ATDMAUS_TYPE_ATDMAUS_TYPE_ATDMAUS_TYPE_ATDMAUS_TYPE_ATDMA

Pwdx2 · Answer

Thanks for your help. Comcast sent out an 'outside tech' and since we've not had any dropping of connection.  Fingers crossed.

EG · Answer

Glad to hear that it got straightened out ! Hope things hold up for you ! Now closing your topic. Feel free to post again should the issue return. Good luck !

Your Home Network

Pwdx2

My connection keeps dropping

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Downstream	Channel Bonding Value
5	1	2	3	4	6	7	8	9	10	11	12	13	14	15	16	17	18	19	34	35	36	37	38	39	40	41	42	43	44	45	33
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
495000000	471000000	477000000	483000000	489000000	507000000	513000000	519000000	525000000	531000000	537000000	543000000	555000000	561000000	567000000	573000000	579000000	585000000	591000000	441000000	453000000	459000000	465000000	393000000	399000000	405000000	411000000	417000000	423000000	429000000	435000000	690000000	611600000
38.605377	38.983261	38.983261	38.983261	38.983261	40.366287	40.366287	38.983261	38.983261	38.983261	40.366287	38.605377	38.983261	38.983261	40.366287	40.366287	40.946209	40.366287	40.366287	38.983261	38.605377	38.983261	40.366287	38.983261	38.605377	38.983261	40.366287	38.983261	38.983261	38.983261	40.366287	8.943568	NA
7.300003	6.500000	6.400002	6.800003	7.000000	7.400002	7.500000	7.500000	7.599998	7.599998	7.599998	7.400002	8.199997	8.500000	8.699997	8.500000	8.300003	8.000000	7.900002	6.500000	6.400002	6.199997	6.400002	5.800003	6.000000	6.000000	6.099998	6.400002	6.300003	6.500000	6.599998	-60.000000	NA
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	UNSUPPORTED	OFDM

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
22800000	39600000	16400000	29200000	35600000
5120 KSym/sec	1280 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec
42.770599	41.750000	42.020599	42.770599	42.020599
64QAM	64QAM	64QAM	64QAM	64QAM
US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA