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Pwdx2
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Regular Visitor

 • 

4 Messages

Tuesday, January 12th, 2021 6:00 AM

Closed

My connection keeps dropping

We've had 3 techs out for the problem, the last tech told me it was my modem/router that had a problem. Replaced my motorola with a Arris .TG4482A  Better wireless speeds but still dropping connection.

ti_dhcp6c[10101]: 72001011-DHCPv6 - Missing Required Option 822021/1/11 20:53:27Critical
ti_dhcp6c[10101]: 72001011-DHCPv6 - Missing Required Option 242021/1/11 20:53:27Critical
ti_dhcp6c[10101]: 72001011-DHCPv6 - Missing Required Option 822021/1/11 20:53:18Critical

Help please

Question

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Updated 

5 years ago

2.2K

7

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Accepted Solution

EG

Expert

 • 

111.7K Messages

5 years ago

The stats are good. Any more error log entries ?

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EG

Expert

 • 

111.7K Messages

5 years ago

If this with a WiFi connection, for a test, does a computer hardwired directly to the  TG4482A with an ethernet cable have the same problem ?

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0

Pwdx2

Regular Visitor

 • 

4 Messages

5 years ago

Yes it doesn't matter ethernet or wifi. We lose signal a few times a day.  

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0

EG

Expert

 • 

111.7K Messages

5 years ago

O/k, please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers and the balance of the error log entries if there are more.


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Pwdx2

Regular Visitor

 • 

4 Messages

5 years ago

IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
5
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
34
35
36
37
38
39
40
41
42
43
44
45
33
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
495000000
471000000
477000000
483000000
489000000
507000000
513000000
519000000
525000000
531000000
537000000
543000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
441000000
453000000
459000000
465000000
393000000
399000000
405000000
411000000
417000000
423000000
429000000
435000000
690000000
611600000
38.605377
38.983261
38.983261
38.983261
38.983261
40.366287
40.366287
38.983261
38.983261
38.983261
40.366287
38.605377
38.983261
38.983261
40.366287
40.366287
40.946209
40.366287
40.366287
38.983261
38.605377
38.983261
40.366287
38.983261
38.605377
38.983261
40.366287
38.983261
38.983261
38.983261
40.366287
8.943568
NA
7.300003
6.500000
6.400002
6.800003
7.000000
7.400002
7.500000
7.500000
7.599998
7.599998
7.599998
7.400002
8.199997
8.500000
8.699997
8.500000
8.300003
8.000000
7.900002
6.500000
6.400002
6.199997
6.400002
5.800003
6.000000
6.000000
6.099998
6.400002
6.300003
6.500000
6.599998
-60.000000
NA
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
UNSUPPORTED
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
22800000
39600000
16400000
29200000
35600000
5120 KSym/sec
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
42.770599
41.750000
42.020599
42.770599
42.020599
64QAM
64QAM
64QAM
64QAM
64QAM
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA

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Pwdx2

Regular Visitor

 • 

4 Messages

5 years ago

Thanks for your help. Comcast sent out an "outside tech" and since we've not had any dropping of connection.  Fingers crossed. 

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EG

Expert

 • 

111.7K Messages

5 years ago

Glad to hear that it got straightened out ! Hope things hold up for you ! Now closing your topic. Feel free to post again should the issue return. Good luck !

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