New Poster
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4 Messages
My connection is about 1 megabit. It should be, and I pay for, 200+ megabits.
This has been an situation for hours. I've done speed tests and the download is about 1 megabit per second, with 10-12 megabits per second up. I've tested my internal network and it is fine. iperf3 to one of my servers is over 170 megabits per second. I have rebooted my modem and that has no effect. I've rebooted my router to no effect. Your "assistant" says my connection is good from your end. I suspect that the problem is upstream of my connection. Please advise.
XfinityAmandaB
Official Employee
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2.2K Messages
1 year ago
@lanadio Thank you so much for your post for help with your connection speed. I would also be concerned if my connection speed was showing that low compared to what I was expecting. With the information provided I would only guess that there may be an issue in the area. If you are not seeing any alerts when you log into your Xfinity app, and you are still encountering the low speeds let me know! I would be happy to help take a closer look for you! Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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