Pianoman251's profile

New Poster

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4 Messages

Fri, Jan 8, 2021 12:00 PM

My computer won't connect to the internet, but everything else does.

I recently moved and had my service changed to a new address. After the internet got set up, everything has worked fine except for my laptop. I can connect with an ethernet cord (which is how I'm connected now), but I cannot connect to the wifi. My connection pops up with the name, but every time I try to connect to it, it says that I can't connect. My Xbox, phone, switch, and firestick, literally any other device will connect. 

 

I would think that this is an issue with my computer, but my computer has had no issue connecting to this internet at the last two addresses that we had it at. We did get a new router for this move so I'm not sure if that's what's causing my computer not to connect. If it is, how do I fix that?

 

The last bit of information is that when I connect with the ethernet cord it shows a "2" after the name of my router, but I don't see that connection with my computer normally. None of my other devices seem to show that and I figure that might just be an aspect of using the ethernet cord. 

 

If someone could offer some advise as to how to go about fixing this, I would greatly appreciate it. 

Responses

New Poster

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4 Messages

5 m ago

I do not see that option on my computer. When I go to devices, it does not have an options of "network". I have a "Network and Internet" options in my settings, but even when I go to the Wi-Fi option there, it's unclear as to where to navigate to next to get to advanced settings. 

jlavaseur

Valued Contributor

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432 Messages

5 m ago

Try going to your device manager on your computer, click on network, then your WiFi card, advanced, under mode try G, this worked for some folks 

If that doesn't work, there is another way, to change settings on the gateway, but my personal opinion it's more sensible to change a setting on the device with issues, then change a gateway setting that can effect the whole network, but hey, that's just me

New Poster

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4 Messages

5 m ago

It should still be the same password. Since we moved other people have conncected using the same password, but how do I check everything else?

EG

Expert

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87.1K Messages

5 m ago


@Pianoman251 wrote:

I can connect with an ethernet cord (which is how I'm connected now), but I cannot connect to the wifi. My connection pops up with the name, but every time I try to connect to it, it says that I can't connect.. 


Are you associating it with your home network's current WiFi broadcast name (SSID) and your WiFi network's current password / network security key ?

jlavaseur

Valued Contributor

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432 Messages

5 m ago

Sorry I wasn't that clear, it's network adapters, click on your WiFi card, a box should come up, there is a tab for advanced, look for mode, it will probably say auto, change it to G, it's a long list 

jlavaseur

Valued Contributor

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432 Messages

5 m ago

its wont probaly say wifi, it will just be the name of it,  it might say something like broadcom 802.11 abg network adapter, but with the name of your adapter, if the search bar, bottom left, type device manager, it should bring up a link to it, once it opens you should see a list of all your comuter devices, there should be one called Network Adapter, double click on it, there should be at least 2 chocies, your ethernet card and wifi card, chose your wifi card double click on it and a menu should appear, it will have tabs at the top of it, chose advanced, there should be alot of options, look for something called mode or simular, sorry if i am not explaing this well enough

New Poster

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4 Messages

5 m ago

I still don't see it. I don't have anything that refers to a wifi card. There is adapter settings, but it doesn't produce any tabs. 

Contributor

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40 Messages

5 m ago

not sure what you mean about your password changing even if you got a new router for yourself. try checking all the settings in manage known networks

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