Visitor

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3 Messages

Friday, February 13th, 2026 8:34 PM

My cell drops calls and has voice gaps at home on Wi-Fi

My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone.

My cell phone is not old, I keep the software updated, I make my calls within 6 feet of the Xfinity wi-fi box in the same room.  Also, no other devices are being used, the printer is USB connected to my laptop as to not use WiFi.  Also, I have tested the WiFi in my home and my cell constantly has “Strong” WiFi.   We do have multiple devices in the home (WiFi speakers, laptop and smart plugs) but we are not heavy users.  When I am on the phone - no one is to use their cell or speaker, this doesn’t seem to help.  I have sent many of my call feedback using the google reporting app.  

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Official Employee

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1.6K Messages

4 hours ago

 

user_otnun3 Thanks for creating a post. Do you have similar issues when you are not connected to your WiFi network? Do similar drops in quality happen when using cellular signal, or connected to another WiFi network?

 

Visitor

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3 Messages

I only have the issue when I am at home on my Xfinity Wi-Fi.  I can have uninterrupted voice conversations on my cell away from home.

Official Employee

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462 Messages

Thanks for the clarification, user_otnun3! If you have any devices connected directly to the gateway via ethernet, have you noticed if they are having similar problems?

 

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Visitor

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3 Messages

No issues with devices at home.

Official Employee

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462 Messages

Okay, so it sounds like we have a solid connection to the home. You mentioned that you've to restart your phone in order to regain the ability to make a call. If you haven't already tried, does turning the Wi-Fi off and back on through the phone's settings provide a similar fix, and have you tried restarting the modem? Also, is the phone through Xfinity Mobile or another provider?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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