Nodrog31's profile

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2 Messages

Tuesday, December 1st, 2020 10:00 AM

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My Carrier Infinity conection

Myinfinity serer conection is not conected.  Its works on a 2. 4 ghz. I am told my conection is 2.4 and 5.  How do I set it so the thermostat runs only on the 2.4?

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New Poster

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2 Messages

5 years ago

I'll give it try.  Thanks

 

Expert

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111.6K Messages

5 years ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the device with the 2.4 band's SSID (broadcast name) and password.

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