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user_mwf6h6
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Tuesday, April 15th, 2025 10:33 PM

My Business Website Is Being Blocked by XFinity Advanced Security, but it is a secure site. PLEASE HELP!

Hello - I've reached out via phone on too many occassions, as well as reported this issue via https://spa.xfinity.com/report uncountable times, without follow-up and to no avail. I need an actual resolution.

My business website, which has an up to date SSL certificate, and is secure, will not load on Xfinity WiFi at my home, or other homes. The Advanced Security is blocking it. This is causing issues as Xfinity has millions of customers, and they are not able to access my website, and therefore I am losing business. 

The gauntlet of your phone system is maddening. From another thread, I connected to Customer Security Assurance, and I'm currently awaiting a return call (for the second time), and am not confident it will be coming. How do I reach someone who can help me remedy this? I've been trying to fix this via calls to Xfinity and my web developer for going on 4 months. Please help!

Question

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Updated 

9 days ago

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EG

Expert

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110K Messages

9 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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1.8K Messages

9 days ago

Hi there, @user_mwf6h6 I truly do apologize for the inconvenience this is causing you and trouble you are having trying to get help. You did mention that you did contact our Customer Security Assurance team, that team would be the best department to assist you with the issues you are experiencing.-Richard

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user_mwf6h6

2 Messages

@XfinityRichard​ I did, and they sent me to the Internet Repair Dept twice. They were unable to help me. I was on the phone for well over an hour and finally had to hang up. I need a better solution. I’ve been calling for 4 months and not one person can help. 

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9 days ago

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XfinityAbby

Official Employee

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65 Messages

Thank you for reaching out and I do apologize for the trouble you are having with this. Please send us a direct message with your name and address so we can take a look at this. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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