D

Visitor

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4 Messages

Fri, Jun 18, 2021 3:42 AM

My Arlo base station will not connect to my new xfinity modem/router.

Hello. I just got my new xfinity modem/router. Everything works well, except my Arlo base station. My Arlo base station will not connect to my new xfinity modem/router. I’ve tried rebooting both the xfinity modem/router and the Arlo base station numerous times without success. The Arlo base station was working fine with the xfinity modem/router that was replaced with the upgraded model. This is obviously a problem with some of the new xfinity modem/router settings. My Arlo base station is a VMB3010 and up to date with firmware.

Any answers?

Responses

EG

Expert

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88K Messages

1 m ago

Moved here to the proper help section.

EG

Expert

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88K Messages

1 m ago

@Ducpilot_64 

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the Arlo with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password.

(edited)

Visitor

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2 Messages

1 m ago

I had the exact same issue but with the Blink camera system. You can separate the bands still. There’s actually a YouTube video showing how to get through it. I believe it’s in the xFi app, click on network and there’s a pencil or gear in the top right corner, there you can separate them. Xfinity will warn you not to because you’ll notice coverage issues. Most smart home devices operate on 2.4ghz, because it travels further. 5ghz however is faster and carries more data but lacks range. Having the bands combined allows devices like phone, laptop, etc to chose which band is best based on signal strength.

All that being said, I ended up using my own router and modem. I believe the one I got was a dud but I wasn’t able to get ahold of customer service for an exchange. Since using my own equipment, I have zero issues. 

EG

Expert

 • 

88K Messages

1 m ago

@user_b94e93 Wrote: "You can separate the bands still. There’s actually a YouTube video showing how to get through it. I believe it’s in the xFi app, click on network and there’s a pencil or gear in the top right corner, there you can separate them." 

FWIW. It's not one fix for all people unfortunately. I've seen many many posts here indicating that what works for someone doesn't work for someone else. It all different fixes in different geographic areas / environments / particular firmware loads. There doesn't seem to be any common thread. Sometimes it works in the app, sometimes it works on the online site, sometimes it works in the gateway's U.I. And sometimes it doesn't work anywhere.... Oh well....

(edited)

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