3 Messages
My Apple devices refuse to connect to new router network
New upgraded modem. Had to rename network and change password. Now, none of my Apple devices will connect to the network
3 Messages
New upgraded modem. Had to rename network and change password. Now, none of my Apple devices will connect to the network
XfinityThomasC
Official Employee
•
2.8K Messages
1 year ago
Hello @user_hhxf0n
Are you using an Xfinity Gateway or 3rd party device? What brand and model is it? What troubleshooting steps have you already taken? For example, the Xfinity app can help you effectively troubleshoot and schedule any necessary technician appointments if required. You can start by selecting the Wi-Fi button in the Xfinity app for troubleshooting help.
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