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user_t1pa1m
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Thursday, February 27th, 2025 1:52 AM

My address is blocked

My address is blocked for service due to me starting service and not paying bill. I returned equipment and I paid what I owed. I'm looking to get Xfinity Internet but the only thing stopping me is that my address is blocked. I've talked to customer service multiple times about it and haven't received any updates or emails regarding this situation.   

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12 hours ago

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XfinityThomasA

Official Employee

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2.1K Messages

12 hours ago

Thank you for the payment and interest in getting connected to the best network! Our team can help.

user_t1pa1m. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


- XfinityThomasA

 

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