My Account is Being Cancelled Accidentally without my request

Hi Xfinity Support,

I received an email today that my service is being cancelled today upon my request, but I never requested it to be cancelled. It's very important that the service continues without interruption. I'd be happy to provide more information on my service details if needed. This is very urgent.

Thank you

Responses

EG

Expert

•

111.7K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityDilary

Official Employee

•

2.3K Messages

11 hours ago

Thanks for posting on our Community Forums to let us know about the unexpected cancelation, user_hy3pvh. I'm sorry to hear about this and we'd like to help make this right. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

user_hy3pvh

My Account is Being Cancelled Accidentally without my request

EG

XfinityDilary

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