Visitor

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1 Message

Sunday, May 31st, 2026 4:28 AM

My 2.4 ghz band stopped working this morning and I can’t get any of my smart appliances back online. Most won’t work on 5 ghz

Rebootong modem/router. Tried accessing g live agent but assistant won’t connect me via chat

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Official Employee

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912 Messages

1 day ago

Hello @user_z6j2l6 thank you for reaching out on our community forum! I would love to look into what is going on. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Expert

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118.2K Messages

11 hours ago

@user_z6j2l6 @XfinityAbby 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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