Multiple service interruptions without notice

Question

We are on day 3 of random service interruptions. Zero notice was sent either by text, email, phone, carrier pigeon etc. I work from home and this is completely unacceptable and makes me look unprofessional. Will file official complaint with BBB and the FCC. And hours after the interruption I’ll get a text(after investigating on the app) saying that we will have service interruptions for hours.

XfinitySara · Answer

user_858182 - Thank you for creating a post about your service concerns. I'm sorry to hear about the trouble you've had lately, and I would love to help if you're still experiencing interruptions. It sounds like you've done the right thing by checking the Xfinity App any time your service stops working. Sometimes, it can take multiple reports by various customers to trigger a notice for known issues in the area. However, you can also check our Status Center for updates when experiencing service issues. As of now, how is everything working for you?

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user_858182

Multiple service interruptions without notice

XfinitySara

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