Visitor
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2 Messages
Multiple Outages
Hello. I have been having multiple outages for several days in a row and I can't for the life of me get an actual human being on the phone. I just need to know what's going on and if there will be a permanent fix, otherwise I'm going to have to look into switching services to another company. I work from home and this is actively affecting my paycheck. PLEASE RESPOND.
EG
Expert
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112.8K Messages
14 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAmira
Official Employee
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4.3K Messages
12 days ago
Hi user_ch9hfj! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and certainly know the importance of having your services up and running. So, I am sorry to hear you have been experiencing frequent service interruptions. My team is here to help! I see @EG provided some great resources to stay updated on the interruptions and the best ways to stay connected during service interruptions. My team would be more than happy to see if we have any further information on our end as well. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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