I get that there's capacity issues but at my wits end on getting things fixed. My internal router is working fine (internal network is working great and my wired and wireless connections get same drops) but we keep losing internet connection. Have tried multiple bootfiles and firmwares on my old SB6190, 2 new modems of different brands (SB8200 and CM1000v2), reprovisioned dozens of times for each and the in-home tech says the signal looks fine from his end and there's no feedback from our one neighbor (we're in a duplex. I've showed him the data below as well which doesn't quite match what he's seeing on the upstream side. Hoping to get an escalation here to see if there's anyting else to try.
Have GB now but getting 300MBPS at best (40-50upload) and dropping a couple times per half hour (making it difficult for us both to work).
Please see signals below! Would love to get ODFM working but would settle for a stable 3.0 connection at this point...
| Frequency start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
|
|
|
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
549000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
20 |
549000000 Hz |
7.0 dBmV |
39.9 dB |
37495848 |
8824 |
9779 |
| 2 |
Locked |
QAM256 |
8 |
471000000 Hz |
9.0 dBmV |
40.8 dB |
36538757 |
7283 |
5520 |
| 3 |
Locked |
QAM256 |
9 |
477000000 Hz |
9.0 dBmV |
40.7 dB |
36541248 |
7429 |
6373 |
| 4 |
Locked |
QAM256 |
10 |
483000000 Hz |
9.0 dBmV |
40.7 dB |
36544411 |
7653 |
6892 |
| 5 |
Locked |
QAM256 |
11 |
489000000 Hz |
9.1 dBmV |
40.6 dB |
36545537 |
7815 |
7622 |
| 6 |
Locked |
QAM256 |
12 |
495000000 Hz |
9.2 dBmV |
40.5 dB |
36549825 |
8376 |
7735 |
| 7 |
Locked |
QAM256 |
13 |
507000000 Hz |
9.3 dBmV |
40.7 dB |
36553922 |
8006 |
7609 |
| 8 |
Locked |
QAM256 |
14 |
513000000 Hz |
9.0 dBmV |
40.5 dB |
36558979 |
7736 |
7326 |
| 9 |
Locked |
QAM256 |
15 |
519000000 Hz |
8.6 dBmV |
40.5 dB |
36562087 |
7780 |
6914 |
| 10 |
Locked |
QAM256 |
16 |
525000000 Hz |
7.9 dBmV |
40.3 dB |
36565454 |
7971 |
7318 |
| 11 |
Locked |
QAM256 |
17 |
531000000 Hz |
7.3 dBmV |
40.1 dB |
36569449 |
8033 |
7125 |
| 12 |
Locked |
QAM256 |
18 |
537000000 Hz |
6.9 dBmV |
39.9 dB |
36571622 |
8272 |
7898 |
| 13 |
Locked |
QAM256 |
19 |
543000000 Hz |
6.8 dBmV |
39.8 dB |
36574601 |
8360 |
8790 |
| 14 |
Locked |
QAM256 |
21 |
555000000 Hz |
7.5 dBmV |
40.1 dB |
36576453 |
8871 |
9569 |
| 15 |
Locked |
QAM256 |
22 |
561000000 Hz |
7.7 dBmV |
40.1 dB |
36580964 |
8869 |
8886 |
| 16 |
Locked |
QAM256 |
23 |
567000000 Hz |
7.5 dBmV |
40.0 dB |
34457178 |
5257 |
2855 |
| 17 |
Locked |
QAM256 |
24 |
573000000 Hz |
6.9 dBmV |
39.9 dB |
36588488 |
8717 |
8820 |
| 18 |
Locked |
QAM256 |
25 |
579000000 Hz |
5.9 dBmV |
39.4 dB |
36593083 |
8659 |
8725 |
| 19 |
Locked |
QAM256 |
26 |
585000000 Hz |
5.1 dBmV |
39.1 dB |
36596170 |
8669 |
8701 |
| 20 |
Locked |
QAM256 |
27 |
591000000 Hz |
4.8 dBmV |
39.3 dB |
36599425 |
8894 |
9685 |
| 21 |
Locked |
QAM256 |
28 |
597000000 Hz |
4.8 dBmV |
39.2 dB |
36602809 |
8691 |
9465 |
| 22 |
Locked |
QAM256 |
29 |
603000000 Hz |
4.9 dBmV |
39.3 dB |
36604011 |
9327 |
10331 |
| 23 |
Locked |
QAM256 |
30 |
609000000 Hz |
5.2 dBmV |
39.2 dB |
36605292 |
9711 |
11814 |
| 24 |
Locked |
QAM256 |
31 |
615000000 Hz |
5.5 dBmV |
39.2 dB |
36611849 |
9623 |
11089 |
| 25 |
Locked |
QAM256 |
32 |
621000000 Hz |
5.5 dBmV |
39.2 dB |
36614668 |
9645 |
11405 |
| 26 |
Locked |
QAM256 |
33 |
627000000 Hz |
4.9 dBmV |
39.0 dB |
36619520 |
9485 |
10640 |
| 27 |
Locked |
QAM256 |
34 |
633000000 Hz |
4.2 dBmV |
38.8 dB |
36621806 |
9752 |
11470 |
| 28 |
Locked |
QAM256 |
35 |
639000000 Hz |
3.2 dBmV |
38.3 dB |
36624658 |
10017 |
12146 |
| 29 |
Locked |
QAM256 |
36 |
645000000 Hz |
2.7 dBmV |
38.0 dB |
35313004 |
8521 |
8511 |
| 30 |
Locked |
QAM256 |
37 |
651000000 Hz |
2.5 dBmV |
37.6 dB |
36626376 |
10779 |
13323 |
| 31 |
Locked |
QAM256 |
38 |
657000000 Hz |
2.6 dBmV |
37.6 dB |
36625532 |
10918 |
14042 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
5 |
19300000 Hz |
34.3 dBmV |
| 2 |
Locked |
ATDMA |
6 |
25700000 Hz |
33.0 dBmV |
| 3 |
Locked |
ATDMA |
7 |
32300000 Hz |
32.5 dBmV |
| 4 |
Locked |
ATDMA |
8 |
38700000 Hz |
32.5 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
| Downstream OFDM Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
0, 1, 2, 3 |
48 |
850000000 Hz |
-9.7 dBmV |
26.0 dB |
1108 ~ 2987 |
5275362 |
4586129 |
688451 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
11.9 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV
|
|
And here's some standard errors:
| 2020-05-12, 19:57:44 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 1; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2020-05-12, 19:57:42 |
Warning (5) |
MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2020-05-12, 19:57:38 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 21; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2020-05-12, 19:57:37 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2020-05-12, 19:57:15 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 23; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2020-05-12, 19:56:00 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 1; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
| 2020-05-12, 19:55:40 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 21; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC= QOS=1.1;CM-VER=3.1; |
Responses
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