Multiple issues with new construction home.

Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. 

our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues.

You lay the cable in the ground but won’t hook it up to our house.

You supposedly set up the pedestal but when you have someone come to hook up the cable they say the pedestal has no connection and they’ll put in a ticket for someone to come fix it but then no one ever comes.

we have had to call 2-4 times to get anyone out for each of these 3 different issues. I have absolutely had enough of this nonsense and ineptitude, this should be an automatic process. This should be the process: We request the home to be hooked up the the xfinity network and piece by piece people should be coming out without us having to call ~15 times, only having anything actually happen after 3 of them.

The only reason we’re going through your company at this point is because we have no other option that isn’t using cellular data like AT&T.

send someone out, have them hook up the pedestal to the network, then have someone hook the cable from the pedestal, to the house and hook up our router. It is not that hard to follow a simple 3 step process.

23455 McNally Ave, port Charlotte, Florida 33980. I beg of you please please please please please do your job.