Visitor
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1 Message
Multiple internet outages
Hello
Why have there been so many internet outages in our area recently? Last night was the 3rd outage in 3 weeks. What is going on?
I am trying to convince my mom to change her phone service from the old copper-wired landline phone to VoIP. This is not helping me convince her.
EG
Expert
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111.4K Messages
7 days ago
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityThomasC
Official Employee
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2.6K Messages
5 days ago
Hello, @user_4esk4p sorry for the inconvenience. Have you explored the helpful suggestions @EG proposed? We'd like to know if these were area wide or specific to your residence and then troubleshoot further.
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