Visitor
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1 Message
Multiple enhanced work in my neighborhood
For over a month I have received multiple “We've started work to enhance the network in your neighborhood….” Which includes my internet going out multiple times a day. This has been happening since July 31, it is now Sept 1. I work from home and this is effecting my work, this is absolutely absurd.
With “work” going on in my neighborhood, it isn’t allowing me to speak to an agent. Again this is currently happening and has been happening for over a month, unacceptable.
XfinityJoe
Official Employee
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1.4K Messages
7 hours ago
Good morning @user_9hy6la. Apologies for the interruptions in service while our technicians are working to upgrade our network. We would be happy to see if there is any upcoming work scheduled.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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