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TALBeth
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40 Messages

Thursday, November 7th, 2024 9:14 PM

Multiple Daily Outages for Several Wks

Tallahassee, FL  Been experiencing multiple daily outages for several wks.  I get outage texts from the Assistant, however, this problem never seems to get resolved.  I am not exaggerating when I say this occurs several times a day for a few wks now.  I'd like to know what is going on, and when it will be resolved.  The automated Assistance can tell me nothing and offers no explanation.  There is no Xfinity Customer Service Phone Number.   I need reliable internet.

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Updated 

3 days ago

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XfinityRichard

Official Employee

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1.3K Messages

3 days ago

Hi there, @TALBeth ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitley understand your concerns regarding the service interruptions that have been impacting your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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