Visitor

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2 Messages

Thursday, June 11th, 2026 1:05 PM

MS Teams Calls Disconnecting [Edited]

During working from home I can frequently see that MS teams call disconnects whenever a new device starts to connect and receives internet call 

Router is not capable of handling internet outburst and packets momentarily when new device connects

[Title Edited: "How to write a helpful post"]

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Official Employee

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3.4K Messages

1 month ago

 

cecil1992 Thanks for reaching out about MS Teams calls dropping when another device connects to your WiFi. Are these calls on a work computer using a VPN by chance, and does your speed support the amount of devices connected that you know of?

 

Visitor

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2 Messages

No VPN 

Speed is not the bother it's that whenever a new device is connected other devices which is already connected experiencing a disconnect 

It majorly affects the live calls as described 

Official Employee

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2.4K Messages

 

cecil1992 Do you have a stand alone router connected to your modem?

 

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