Visitor
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1 Message
Moving
I currently use a XB7 modem at my residence. I will be moving to a new address and the previous owner has left their modem and router. How do I hook up Xfinity Internet with the new modem And router. And what do I do with the modem that I currently have? As well as how do I make sure that the previous owner is not on the Internet/Wi-Fi? How do we make sure that the previous owner is no longer being charged for his service
EG
Expert
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110.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.5K Messages
2 days ago
user_5rgihv thank you for using the Xfinity Community Forums page to reach out today. I understand you are moving to a new location and would be more than happy to assist you with your transition. Your old equipment would need to be returned, here is a great hyperlink which goes over your return options.
We will need to submit a transfer request from your current account to the new location. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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