buckja's profile

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Sat, Mar 28, 2020 8:00 AM

Moving modem to a new location in the house.

We added on to our house and ran new cables.  When we moved into the addition, we moved the modem to a different location in the house.  It worked for about 8 hours, and now it stopped.  When we move it back, it works fine.  Why would it work temporarily and then stop?





86.7K Messages

1 y ago

Perhaps the incoming cable signal is marginal / inadequate in strength at that outlet ? 


What do the modem's signal stats look like at the previous out and also at the new outlet ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers from both places so that they can be compared.

What is the exact make and model number of the modem ?

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